Refund policy

 

At Malité, we want you to love your outfits. If you are not completely satisfied with your purchase, we are here to help. Our policy is fully compliant with the Federal Competition and Consumer Protection Act (FCCPA) of Nigeria.

1. Return Window
You have 7 days from the date you received your item to request a return or exchange.

2. Condition of Items for Return
We accept returns for whatever reason, provided the items meet the following conditions:
  • The clothing must be unworn, unwashed, and undamaged.
  • The item must be free from makeup stains, perfume scents, or alterations.
  • All original product tags and packaging must be intact.

3. Shipping and Delivery Charges
  • If it is NOT our fault (e.g., change of mind, wrong size ordered): The customer is fully responsible for paying the delivery charges to return the item to us.
  • If it IS our fault (e.g., wrong item sent, defective clothing): Malité will bear all shipping costs associated with the return and replacement.

4. Available Resolutions
Once we receive and inspect your returned item, we will notify you and offer one of the following options based on your preference:
  • Full Refund: Sent directly to your original payment method or bank account.
  • Product Exchange: Swapping the item for a different size, color, or alternative design.
  • Store Credit: Issued as a digital voucher to use on your next order.

5. Refund Processing Time
Approved refunds are processed via bank transfer or our payment gateway. Please allow 7 to 10 business days for the refund to reflect in your account after we receive the item.

6. How to Start a Return
To initiate a return, please contact us immediately through our official channels:
  • Email: maliteofficial@gmail.com
  • Please include your Order Number, Name, and a brief description of the reason for the return.

Note: Malité reserves the right to reject returns that do not meet the condition criteria outlined above.